Shipping policy

Thank you for choosing to shop at Apey (www.apey.shop). We are fully dedicated to providing an explicit, dependable, and swift shipping arrangement for all consumers situated across the United States.

1. Shipping Fees & Destination Transparency

We provide Free Standard Shipping across all regions within the United States. There are no premium shipping levies, no hidden administrative handling costs, no minimum cart thresholds, and zero unexpected logistics surcharges imposed during your checkout sequence. The gross price displayed at payment confirmation is final.

2. Order Processing & Transit Timelines

Our global supply logistics network operates strictly on standard business days (Monday through Friday, excluding localized public holidays). Please observe our operational timelines to gauge your arrival window:

  • Daily Order Cut-off Time: 5:00 PM (EST / US Eastern Standard Time) – Monday through Friday. Orders finalized after this time parameter will enter our processing framework on the consecutive business day.
  • Order Handling / Processing Time: 1 - 3 Business Days (Monday to Friday). This localized administrative window covers financial transaction verification, strict quality-control item auditing, safe physical protective packing, and sorting at our logistics hub.
  • Logistics Transit Time: 7 - 13 Business Days (Monday to Friday). Your package is routed via trusted domestic and international postal networks directly to your designated US residential address.
  • Total Estimated Delivery Window: 8 - 16 Business Days from the point of final checkout transaction confirmation.

*Please Note: While our parent corporate house is legally domiciled within Australia, we partner with specialized global fulfillment centers and domestic US delivery networks to ensure efficient transit times and zero structural customs friction for our American consumer base.

3. Real-Time Consignment Tracking

Upon physical dispatch from our distribution facility, an automated Shipping Confirmation email will immediately target your registered mailbox. This document contains a unique, active tracking identifier linked directly to reliable domestic carrier platforms (such as USPS, FedEx, or DHL). Please allow 24 to 48 hours for early transit node data updates to fully populate on tracking networks.

4. Address Corrections & Accuracy Liability

The consuming patron bears full statutory liability for inputting perfectly accurate destination logistics details at checkout. If you identify an error in your shipping destination, notify our support desk at info@apey.shop within 2 hours of transaction completion. Once an order transits into physical fulfillment handling, real-time logistical redirection cannot be executed.

5. Missing or Lost Shipments Resolution

If your tracking states "Delivered" but the cargo is physically absent from your premises, or if it encounters an extended unexpected delay, contact our resolution team at info@apey.shop instantly. We will initiate an official diagnostic investigation with the carrier network to locate or replace your items promptly.

6. Corporate Governance & Shipping Logistics Contact

This shipping framework is structurally backed and legally certified by our registered corporate parent enterprise. For questions regarding tracking, transit compliance, or logistics, interface directly with our administration:

  • Legal Owning Corporation: BESSER AND CO. ESTATE AGENTS PTY LTD (ACN: 054 523 830)
  • Statutory Registration Address: LEVEL 1, 153 Carlisle St, Balaclava, VIC 3183, Australia
  • Official Logistics Support Email: info@apey.shop
  • Verified Support Telephone: +61 485 986 390