Contact Information

At Apey, consumer trust, absolute merchant transparency, and clear regulatory communication are our highest operational priorities. If you possess any detailed inquiries regarding our curated products, order fulfillment timelines, tracking updates, or return processing protocols, please interface with our dedicated corporate customer support desk through our verified vectors below.

šŸ“¬ Official Merchant Contact Channels

šŸ¢ Legal Parent Entity & Corporate Registry Identifiers

This digital commerce storefront is wholly owned, operated, and legally structured under the corporate governance of our registered parent firm:

  • Legal Parent Company: BESSER AND CO. ESTATE AGENTS PTY LTD
  • Australian Business Number (ABN): 36 054 523 830
  • Australian Company Number (ACN): 054 523 830
  • D-U-N-SĀ® Global Registry Number: 743934234
  • Principal Executive Officer: Gregory Seeney
  • Registered Corporate Headquarters: LEVEL 1, 153 Carlisle St, Balaclava, VIC 3183, Australia

šŸ›‘ Crucial Operational Notice Regarding Returns (US Market Only)

Please note that our registered physical address in Victoria, Australia, functions strictly as an administrative, financial, and regulatory headquarters. This facility is not an inventory processing plant or a consumer fulfillment hub. Do not dispatch physical cargo, parcels, or returned merchandise to our Australian administrative address.

To accommodate our United States clientele, Apey coordinates all physical fulfillment and return logistics exclusively through our domestic US-based warehouse networks. To execute a 30-day free return, always contact info@apey.shop first to secure an authorized prepaid domestic shipping label for routing to our localized US destination hubs.

ā° Support Desk Operational Hours & Response Guarantee

While our parent firm is anchored internationally, our global digital support desk actively interfaces across North American time zones to deliver real-time assistance to our United States consumer base:

  • Active Support Window: Monday through Friday, 9:00 AM ā€“ 5:00 PM (EST / US Eastern Standard Time).
  • Turnaround Commitment: We pledge to thoroughly investigate and respond to all formalized electronic mail inquiries within 24 business hours.

šŸ“‹ Guidelines for Order Inquiries

For accelerated diagnostic routing regarding an existing purchase sequence, please ensure your digital communication explicitly incorporates your full legal name (matching your billing profile) and your unique 4-digit or 5-digit Apey Order Number issued during your checkout sequence.