Contact Us

At Apey, establishing absolute consumer trust and maintaining transparent, real-time communication channels are our foundational priorities. Whether you have detailed technical inquiries regarding our product specifications, require live logistical updates on your shipment, or wish to execute a 30-day free return request, our global customer care desk is fully equipped to assist you.

šŸ“¬ Official Channels for Customer Support

For the fastest diagnostic routing and resolution of your inquiry, please interface with our support coordinators directly through our primary corporate channels:

šŸ¢ Corporate Registration & Parent Legal Entity

Apey is a specialized e-commerce digital retail brand wholly owned, operated, and legally backed by our registered corporate house

  • Legal Company Moniker: BESSER AND CO. ESTATE AGENTS PTY LTD
  • Australian Company Number (ACN): 054 523 830
  • Australian Business Number (ABN): 36 054 523 830
  • D-U-N-SĀ® Global Number: 743934234
  • Principal Executive Officer: Gregory Seeney
  • Registered Statutory Address: LEVEL 1, 153 Carlisle St, Balaclava, VIC 3183, Australia

ā° Operational Service Hours & Response Commitment

While our legal corporate registration is anchored within Australia, our digital customer care framework aligns seamlessly with North American retail operations to thoroughly service our United States market:

  • Active Support Window: Monday through Friday, 9:00 AM ā€“ 5:00 PM (EST / US Eastern Standard Time).
  • Our Turnaround Guarantee: We commit to reviewing, investigating, and comprehensively responding to all incoming electronic mail transmissions within 24 business hours.

šŸ“‹ Guidelines for Order Inquiries

If your communication concerns an existing purchase transaction executed on www.apey.shop, please help our agents accelerate your diagnostic process by explicitly embedding the following data within your email:

  1. Your Full Legal Name (matching your check-out billing record).
  2. Your Unique 4-digit or 5-digit Apey Order Number (e.g., #1001).
  3. Clear, specific details regarding your adjustment, tracking, or support request.

šŸ›‘ Crucial Operational Notice Regarding Returns

Please note that our registered corporate office address in Victoria, Australia, operates strictly as an administrative and regulatory headquarters. This facility is not formatted to manage physical consumer fulfillment or inventory processing.Ā Do not dispatch physical cargo, packages, or returned merchandise to this address. To execute a valid return under our 30-day framework, always contact info@apey.shop first to obtain an authorized prepaid domestic shipping label and the correct US-based destination hub details. Unapproved inventory sent to our administrative office will be systematically rejected.